Privacy Policy

Last updated: 22 October 2026

MacroResolve is operated by SolvePoint Digital Pty Ltd, Australia ("we", "us", "our"). We are responsible for the personal information we handle in providing MacroResolve. This policy explains how we collect, use, store and share information when you use our mobile app, website and related services.

Information we collect

We collect information directly from you, through your use of the services, and from providers involved in operating the app or verifying subscriptions. Some profile, weight, goal and diary information may reveal information about your health. We use it to provide the tracking and goal features you request.

You can choose what optional information to enter. Without information needed for an account or a particular feature, we may be unable to provide that account or feature. Barcode scanning requires camera permission; you can manage this permission in your device settings.

How we use information

MacroResolve does not display in-app advertising. We do not sell your personal information.

Account storage and information on your device

Account-linked information, including profile and goals, diary entries, weight logs, saved meals and custom foods, is stored through our backend services. Some information, such as recent searches, recent foods, preferences and cached app data, is also stored locally on your device to support app operation and continuity.

Uninstalling the app does not by itself delete your server-side account. Signing out does not necessarily remove all locally stored preferences or cached information. You can remove local app data through your device's settings, where supported.

Service providers and sharing

We use service providers to operate MacroResolve. Depending on the feature you use, these include:

These services handle information according to their roles and their applicable privacy terms. We may also disclose information where required or permitted by law, to respond to lawful requests, or to protect rights, safety and security.

Overseas storage and processing

We operate from Australia. Our current primary backend hosting and MongoDB Atlas database are located in Singapore. Other providers involved in subscriptions, email, food lookup, website hosting or support may process information in other countries, including the United States. As a result, your information may be stored or processed outside your country of residence.

The protections and laws in those countries may differ from those in your country. Contact us if you would like further information about the providers or overseas handling relevant to your information.

Retention and account deletion

We retain account-linked tracking information while your account is active so that you can use your history and account features. You can delete individual entries using the controls available in the app. We retain other records only for as long as needed for their purpose, taking account of support needs, security, dispute resolution and applicable legal or accounting requirements.

You can request account deletion through Settings in the app, or follow the instructions on our Delete account page. You can also contact support@macroresolve.com if you need help. We may need to verify that the request comes from the account holder.

Some information may need to be retained where legally required or necessary for security or dispute handling. Copies may also remain temporarily in backups or service-provider records according to their retention processes. Deleting your MacroResolve account does not necessarily delete records independently held by Apple, Google or other providers.

Deleting your account or uninstalling the app does not cancel an Apple or Google subscription. Manage or cancel your subscription through the store where you purchased it.

Your choices and privacy requests

You can view and update information using the app's available controls. You can also contact us to request access to your personal information, correction of inaccurate information, or deletion. Depending on applicable law, you may have additional rights, including requesting a copy of your information or withdrawing consent where processing relies on consent. Withdrawing consent may affect features that require the information.

Send requests to support@macroresolve.com, describing your request and the email address associated with your account. Please do not send passwords or full payment-card details. We may ask for information reasonably needed to verify your identity. We will respond within applicable legal time limits and explain any limitation or refusal that applies.

The Premium in-app export feature is separate from privacy access requests. You do not need a Premium subscription to contact us or exercise applicable privacy rights.

Privacy complaints

If you have a concern about our handling of personal information, email support@macroresolve.com with details. We will investigate and respond, aiming to do so within 30 days. If more time is needed, we will explain why.

You may also contact the privacy authority responsible for your jurisdiction, where applicable. Examples include the Office of the Australian Information Commissioner, the New Zealand Office of the Privacy Commissioner, the Office of the Privacy Commissioner of Canada or the Philippine National Privacy Commission.

Security

We use reasonable technical and organisational measures to protect personal information. No method of transmission or storage is completely secure. Keep your account credentials secure and contact us if you suspect unauthorised account access.

Children's privacy

MacroResolve is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information to us, please contact us so we can investigate and take appropriate action.

Changes to this policy

We may update this policy as our services or practices change. We will publish the updated policy here and revise the date above. Where required, we will provide additional notice or seek consent for relevant changes.

Contact

SolvePoint Digital Pty Ltd
Operator of MacroResolve, Australia
Email: support@macroresolve.com